Rules

The Online Store available at www.stej-truck.pl respects and protects consumer rights.

Consumers may not waive any rights granted to them under the Consumer Rights Act. Any contractual provisions less favourable to the consumer than those provided for under the Consumer Rights Act shall be deemed null and void, and the relevant provisions of the Consumer Rights Act shall apply instead.

Accordingly, these Terms and Conditions are not intended to exclude or limit any statutory consumer rights. Any ambiguity shall be interpreted in favour of the consumer. In the event of any inconsistency between these Terms and Conditions and mandatory provisions of law, such mandatory provisions shall prevail.

1. GENERAL PROVISIONS

1.1.The Online Store available at www.stej-truck.pl is operated jointly by:

(1) Marek Jakuboszczak, conducting business under the trade name STEJ-TRUCK MAREK JAKUBOSZCZAK, entered in the Central Registration and Information on Business of the Republic of Poland (CEIDG), maintained by the competent minister responsible for economic affairs.

Business address and correspondence address:

ul. Słowackiego 9
66-120 Kargowa
Poland

VAT No. (NIP): 9231351721

REGON: 080340854

and

(2) STEJ-TRUCK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (STEJ-TRUCK LLC)

registered office:

ul. Kilińskiego 21/1

66-120 Kargowa

Poland

entered into the Register of Entrepreneurs of the National Court Register (KRS) under number 0000840193;

registration court:

District Court in Zielona Góra,

8th Commercial Division of the National Court Register;

share capital:

PLN 10,000.00

VAT No. (NIP): 9731070913

REGON: 386006236

Common e-mail address:

stej@stej-truck.pl

Telephone:

+48 602 626 099

1.2.These Terms and Conditions apply to both consumers and business customers using the Online Store unless a specific provision states otherwise.

1.3.The controller of the personal data processed in connection with the implementation of these Terms and Conditions is the Seller.

Personal data are processed for the purposes, during the periods, and on the legal bases specified in the Privacy Policy published on the Online Store's website.

The Privacy Policy contains, in particular, information regarding:

  • the processing of personal data,
  • the legal grounds for processing,
  • the purposes and retention periods,
  • the rights of data subjects,
  • the use of cookies,
  • analytical tools used by the Online Store.

The use of the Online Store, including making purchases, is voluntary.

Likewise, providing personal data by the Customer or Service User is voluntary, subject to the exceptions specified in the Privacy Policy, in particular where required for the conclusion of a contract or by applicable law.

1.4 Definitions

1.4.1 Digital Services Act (DSA) means Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC.

1.4.2 Business Day means any day from Monday to Friday excluding public holidays.

1.4.3 Registration Form means the form available in the Online Store enabling the creation of an Account.

1.4.4 Order Form means an Electronic Service consisting of an interactive form available in the Online Store allowing Customers to place Orders, including by adding Products to the shopping cart and specifying the terms of the Sales Agreement, including delivery and payment methods.

1.4.5 Customer means:

  1. a natural person with full legal capacity;
  2. where permitted by law, a natural person with limited legal capacity;
  3. a legal entity; or
  4. an organisational unit without legal personality that has legal capacity under applicable law,

who has concluded or intends to conclude a Sales Agreement with the Seller.

1.4.6 Civil Code means the Polish Civil Code of 23 April 1964, as amended.

1.4.7 Account means an Electronic Service consisting of a collection of resources identified by an individual login and password in the Seller's ICT system, where the Customer's data and information concerning Orders placed are stored.

1.4.8 Newsletter means an Electronic Service provided by e-mail enabling Users to receive periodic information about Products, news and promotions available in the Online Store.

1.4.9 Illegal Content means information which, in itself or by reference to an activity, including the sale of Products or provision of Electronic Services, is not compliant with European Union law or the law of any Member State consistent with EU law.

1.4.10 Product means:

  • movable goods (including goods with digital elements),
  • digital content,
  • services (including digital services),
  • or any right that is the subject of a Sales Agreement between the Customer and the Seller.

1.4.11 Terms and Conditions means these Online Store Terms and Conditions.

1.4.12 Online Store means the online store available at:

www.stej-truck.pl

1.4.13 Seller / Service Provider means the entities indicated in section 1.1 of these Terms and Conditions.

1.4.14 Sales Agreement means:

  • a sales contract concerning goods,
  • a contract for the supply of digital content or digital services,
  • a contract for the provision or use of services,

concluded between the Customer and the Seller through the Online Store.

1.4.15 Electronic Service means any service provided electronically by the Service Provider through the Online Store which does not constitute a Product.

1.4.16 Service User means any person or entity using or intending to use an Electronic Service.

1.4.17 Consumer Rights Act means the Polish Consumer Rights Act of 30 May 2014, as amended.

1.4.18 Order means the Customer's declaration of intent submitted through the Order Form directly aimed at concluding a Sales Agreement with the Seller.

 

2. ELECTRONIC SERVICES AVAILABLE IN THE ONLINE STORE

2.1. The following Electronic Services are available through the Online Store:

  • Account;
  • Order Form;
  • Newsletter.

2.1.1. Account 

The Account service may be used after the Service User completes the following two steps:

  1. completing the Registration Form; and
  2. clicking the "Save" button.

The Registration Form requires the Service User to provide the following information:

  • first and last name;
  • e-mail address;
  • password.

2.1.1.1. The Account Electronic Service is provided free of charge for an indefinite period.

The Service User may delete the Account (terminate the Account service) at any time and without stating any reason by submitting an appropriate request to the Service Provider, in particular by e-mail to office@stej-truck.pl or in writing to:

ul. Słowackiego 9
66-120 Kargowa
Poland

2.1.2. Order Form

The use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart in the Online Store.

An Order is placed after the Customer completes the following two steps:

  1. completing the Order Form; and
  2. clicking the "Buy and Pay" button displayed on the Online Store website.

Until the Order is submitted, the Customer may modify the entered information by following the instructions and messages displayed on the Online Store website.

The Order Form requires the Customer to provide the following information:

  • first and last name or company name;
  • address (street, building/apartment number, postal code, city, country);
  • e-mail address;
  • telephone number;

and the following information relating to the Sales Agreement:

  • Product(s);
  • quantity of Product(s);
  • delivery method and delivery address;
  • payment method.

Customers who are not consumers are additionally required to provide their company name and VAT identification number (NIP).

2.1.2.1. The Order Form Electronic Service is provided free of charge.

It is a one-time service and terminates when the Order is submitted or when the Service User discontinues the ordering process before submitting the Order.

2.1.3. Newsletter

The Newsletter service may be subscribed to by entering an e-mail address in the "Newsletter" section of the Online Store website and clicking the "Subscribe" button.

The Newsletter may also be subscribed to by selecting the appropriate checkbox during Account registration. Upon creation of the Account, the Service User will automatically be subscribed to the Newsletter.

2.1.3.1. The Newsletter Electronic Service is provided free of charge for an indefinite period.

The Service User may unsubscribe from the Newsletter at any time and without stating any reason by sending an appropriate request to the Service Provider, in particular by e-mail to office@stej-truck.pl or in writing to:

ul. Słowackiego 9
66-120 Kargowa
Poland

2.2. The technical requirements necessary to use the Service Provider's ICT system are as follows:

  1. a computer, laptop or other multimedia device with Internet access;
  2. access to e-mail;
  3. an up-to-date web browser, such as Mozilla Firefox, Opera, Google Chrome, Safari or Microsoft Edge;
  4. a recommended minimum screen resolution of 1024 × 768 pixels;
  5. cookies and JavaScript enabled in the web browser.

2.3. The Service User shall use the Online Store in accordance with applicable law, accepted standards of conduct and good practice, with due respect for the personal rights, copyrights and intellectual property rights of the Service Provider and third parties.

The Service User is obliged to provide accurate and truthful information.

The Service User is prohibited from providing unlawful content, including Illegal Content.

2.4. The complaint procedure relating to Electronic Services is set out in Section 6 of these Terms and Conditions.

 

3. CONDITIONS FOR CONCLUDING A SALES AGREEMENT

3.1. A Sales Agreement between the Customer and the Seller is concluded after the Customer places an Order using the Order Form available in the Online Store in accordance with Section 2.1.2 of these Terms and Conditions.

3.2. The price of each Product displayed in the Online Store is stated in Polish zloty (PLN) and includes all applicable taxes.

During the ordering process, and before the Customer places the Order, the Customer is informed of:

  • the total price of the Product, including taxes;
  • delivery costs, including transport, shipping and postal charges;
  • any other applicable costs; or
  • where such costs cannot reasonably be calculated in advance, the obligation to bear such costs.

3.3. Procedure for Concluding a Sales Agreement via the Order Form

3.3.1. The Sales Agreement between the Customer and the Seller is concluded after the Customer submits an Order through the Online Store in accordance with Section 2.1.2 of these Terms and Conditions.

3.3.2. After the Order has been placed, the Seller shall promptly acknowledge receipt of the Order and simultaneously accept it for processing.

The acknowledgement of receipt and acceptance of the Order shall be made by sending the Customer an e-mail to the e-mail address provided during the ordering process.

The e-mail shall include, at a minimum:

  • confirmation that the Seller has received the Order;
  • confirmation that the Seller has accepted the Order for processing; and
  • confirmation of the conclusion of the Sales Agreement.

The Sales Agreement shall be deemed concluded upon the Customer's receipt of the above-mentioned e-mail.

3.4. The content of the Sales Agreement is recorded, secured and made available to the Customer by:

  1. making these Terms and Conditions available on the Online Store website; and
  2. sending the Customer the confirmation e-mail referred to in Section 3.3.2.

The content of the Sales Agreement is also stored and secured in the Seller's IT system.

 

4. PAYMENT METHODS AND PAYMENT DEADLINES

4.1. The Seller provides the Customer with the following methods of payment under the Sales Agreement:

4.1.1. Cash on delivery (COD) upon receipt of the shipment.

4.1.2. Cash payment upon personal collection of the Product.

4.1.3. Bank transfer to the Seller's bank account.

4.1.4. Electronic payments and payment card transactions via the Przelewy24 payment service. The currently available payment methods are specified on the Online Store website in the Payment Methods section and on the Przelewy24 website.

4.1.4.1.Electronic payment and payment card transactions are processed, according to the Customer's choice, through the Przelewy24 payment service.

4.1.4.1.1. Electronic payment and payment card services are provided by:

PAYPRO S.A. (Przelewy24)

Registered office:

ul. Pastelowa 8

60-198 Poznań

Poland

entered into the Register of Entrepreneurs of the National Court Register (KRS) under number 0000347935,

maintained by the District Court Poznań–Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register,

share capital:

PLN 5,476,300.00

VAT No. (NIP): 7792369887

REGON: 301345068

4.2. Payment Deadline

4.2.1. Where the Customer chooses payment by bank transfer, electronic payment or payment card, payment must be made within 7 calendar days from the date of conclusion of the Sales Agreement.

4.2.2. Where the Customer chooses cash on delivery or cash payment upon personal collection, payment shall be made upon receipt of the Product.

 

5. DELIVERY COSTS, METHODS AND DELIVERY TIMES

5.1. Delivery of the Product to the Customer is subject to a charge unless otherwise provided in the Sales Agreement.

Delivery costs (including transport, shipping and postal charges) are indicated on the Online Store website in the Delivery Costs section and during the ordering process, including immediately before the Customer places the Order.

5.2. Personal collection of the Product by the Customer is free of charge.

5.3. The Seller offers the following delivery and collection methods:

5.3.1. Courier delivery, including cash-on-delivery courier service.

5.3.2. Pallet delivery.

5.3.3. Personal collection at:

ul. Słowackiego 9

66-120 Kargowa

Poland

on Business Days between 08:00 and 16:00.

5.4. Unless a shorter period is specified in the Product description or during the ordering process, the delivery time is up to 21 Business Days.

Where an Order contains Products with different delivery times, the applicable delivery time shall be the longest stated delivery period, which shall not exceed 21 Business Days.

The delivery period begins as follows:

5.4.1. For payment by bank transfer, electronic payment or payment card—from the date the Seller's bank account is credited.

5.4.2. For cash-on-delivery payment—from the date the Sales Agreement is concluded.

5.5. Where the Customer chooses personal collection, the Product will be ready for collection within up to 21 Business Days, unless a shorter period is specified in the Product description or during the ordering process.

Where an Order contains Products with different collection readiness periods, the applicable period shall be the longest stated period, which shall not exceed 21 Business Days.

The Customer will be informed by the Seller when the Product is ready for collection.

The collection readiness period begins:

5.5.1. For payment by bank transfer, electronic payment or payment card—from the date the Seller's bank account is credited.

5.5.2. For cash payment upon personal collection—from the date the Sales Agreement is concluded.

 

6. COMPLAINT HANDLING PROCEDURE

6.1. This Section 6 of the Terms and Conditions sets out a uniform complaint procedure applicable to all complaints submitted to the Seller, including complaints relating to Products, Sales Agreements, Electronic Services, and any other complaints concerning the Seller or the operation of the Online Store.

6.2. Complaints may be submitted, for example:

6.2.1. In writing to:

ul. Słowackiego 9

66-120 Kargowa

Poland

6.2.2. By e-mail to:

office@stej-truck.pl

6.3. Products returned in connection with a complaint should be sent to:

ul. Słowackiego 9

66-120 Kargowa

Poland

6.4. To facilitate and expedite the handling of a complaint, the Customer is encouraged to include:

  1. information and circumstances concerning the subject of the complaint, in particular the nature and date of the defect or non-conformity;
  2. the requested remedy, including bringing the Product into conformity with the Sales Agreement, a price reduction, withdrawal from the Sales Agreement, or any other claim; and
  3. the complainant's contact details.

The above requirements are recommendations only and do not affect the validity of a complaint submitted without such information.

6.5. If the complainant's contact details change during the complaint procedure, the complainant is required to notify the Seller accordingly.

6.6. The complainant may attach evidence supporting the complaint, such as photographs, documents or the Product itself.

Where necessary to facilitate the complaint process, the Seller may request additional information or supporting evidence (for example, photographs).

6.7. The Seller shall respond to the complaint without undue delay and, in any event, no later than 14 calendar days from the date of receipt.

6.8. The legal basis and scope of the Seller's statutory liability are governed by the applicable provisions of Polish law, in particular:

  • the Polish Civil Code;
  • the Consumer Rights Act;
  • the Act on the Provision of Electronic Services of 18 July 2002.

Additional information regarding the Seller's statutory liability for the conformity of the Product with the Sales Agreement is provided below.

6.8.1. Complaints concerning movable goods purchased under Sales Agreements concluded on or before 31 December 2022 shall be governed by the provisions of the Polish Civil Code in force until that date, in particular Articles 556–576, concerning statutory warranty for defects (rękojmia).

Pursuant to Article 558 §1 of the Polish Civil Code, the Seller's statutory warranty liability towards Customers who are not consumers is excluded.

6.8.2. Complaints concerning movable goods (including goods with digital elements), excluding goods serving exclusively as digital content carriers, purchased under Sales Agreements concluded from 1 January 2023, shall be governed by the Consumer Rights Act, in particular Articles 43a–43g, concerning the Seller's liability for lack of conformity of the Product with the Sales Agreement.

6.8.3. Complaints concerning digital content, digital services, or tangible media serving exclusively as carriers of digital content, purchased under Sales Agreements concluded on or after 1 January 2023, or concluded earlier where the supply took place after that date, shall be governed by Articles 43h–43q of the Consumer Rights Act.

These provisions specify the Seller's liability for the lack of conformity of such Products with the Sales Agreement.

6.9. For Products described as repaired, refurbished, used or otherwise non-standard, the Seller shall not be liable for any lack of conformity concerning those characteristics (including quantity, durability, safety, packaging, accessories or instructions) which the consumer was expressly informed about before concluding the Sales Agreement and which the consumer expressly and separately accepted.

6.10. In addition to the Seller's statutory liability, certain Products may be covered by a commercial warranty.

Such warranty constitutes an additional contractual obligation and may be provided by an entity other than the Seller, for example the manufacturer or distributor.

Detailed warranty terms, including the identity of the warrantor and eligible beneficiaries, are available in the warranty documentation (such as the warranty card) or other documents accompanying the Product.

The Seller notes that where a Product is not in conformity with the Sales Agreement, the Customer is entitled to statutory remedies at the Seller's expense, and any commercial warranty does not affect those statutory rights.

6.11. The provisions of Sections 6.8.2 and 6.8.3 relating to consumers shall also apply to a Customer who is a natural person concluding an agreement directly related to that person's business activity where, based on the nature of the agreement and the scope of the business activity disclosed in the Central Registration and Information on Business (CEIDG), the agreement is not of a professional nature for that person.

 

7. OUT-OF-COURT COMPLAINT HANDLING AND DISPUTE RESOLUTION

7.1. Alternative dispute resolution (ADR) methods include, in particular:

  1. facilitating an agreement between the parties, for example through mediation;
  2. proposing a solution to the dispute, for example through conciliation; and
  3. resolving the dispute and imposing a binding decision on the parties, for example through arbitration.

Detailed information regarding the availability of out-of-court complaint handling and dispute resolution procedures for consumers, the rules governing access to such procedures, and a user-friendly search engine for ADR entities are available on the website of the Polish Office of Competition and Consumer Protection (UOKiK).

7.2. The President of the Office of Competition and Consumer Protection operates a Consumer Contact Point whose tasks include providing consumers with information concerning out-of-court consumer dispute resolution procedures.

Consumers may contact the Contact Point:

Office of Competition and Consumer Protection

Plac Powstańców Warszawy 1

00-030 Warsaw

Poland.

7.3. Consumers may, in particular, make use of the following out-of-court dispute resolution options:

  1. submitting an application to a permanent consumer arbitration court;
  2. submitting an application for ADR proceedings to the relevant Provincial Inspector of the Trade Inspection;
  3. obtaining assistance from a district (municipal) consumer ombudsman or a consumer protection organisation, including, among others, the Consumer Federation (Federacja Konsumentów) or the Polish Consumer Association (Stowarzyszenie Konsumentów Polskich).

Consumer advice is available by e-mail and via the consumer helpline (available on Business Days between 8:00 a.m. and 6:00 p.m.; call charges according to the operator's tariff).

7.4. Important Notice

The possibility of submitting complaints via the European Online Dispute Resolution (ODR) Platform expired on 20 March 2025, and the ODR Platform was permanently discontinued on 20 July 2025.

 

8. RIGHT OF WITHDRAWAL

8.1. A Consumer who has concluded a distance contract has the right to withdraw from the contract within 14 calendar days, without giving any reason and without incurring any costs other than those specified in Section 8.8 of these Terms and Conditions.

To meet the withdrawal deadline, it is sufficient for the Consumer to send the withdrawal notice before the expiry of the withdrawal period.

The notice of withdrawal may be submitted, for example:

8.1.1. In writing to:

ul. Słowackiego 9

66-120 Kargowa

Poland

8.1.2. By e-mail to:

office@stej-truck.pl

8.2. Products consisting of movable goods (including goods with digital elements) returned following withdrawal from the contract should be sent to:

ul. Słowackiego 9

66-120 Kargowa

Poland

8.3. A model withdrawal form is included in Appendix No. 2 to the Polish Consumer Rights Act and is also provided in Section 13 of these Terms and Conditions.

The Consumer may use this form, although it is not mandatory.

8.4. The withdrawal period shall commence:

8.4.1. For contracts under which the Seller transfers ownership of a Product—from the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, takes possession of the Product.

Where:

  • the contract covers multiple Products delivered separately, in batches or in parts—the period begins upon receipt of the last Product, batch or part;
  • the contract provides for the regular delivery of Products over a specified period—the period begins upon receipt of the first Product.

8.4.2. For all other contracts—from the date of conclusion of the contract.

8.5. Where the Consumer withdraws from a distance contract, the contract shall be deemed never to have been concluded.

8.6. Products – Movable Goods (Including Goods with Digital Elements)

8.6.1. The Seller shall reimburse the Consumer for all payments received, including the cost of delivery (excluding any additional costs resulting from the Consumer's choice of a delivery method other than the least expensive standard delivery method offered by the Online Store), without undue delay and no later than 14 calendar days from receipt of the Consumer's notice of withdrawal.

The reimbursement shall be made using the same payment method used by the Consumer unless the Consumer expressly agrees to another method that does not involve any additional costs.

Unless the Seller has offered to collect the Product, the Seller may withhold reimbursement until the Product has been returned or the Consumer has supplied evidence of having returned it, whichever occurs first.

8.6.2. The Consumer shall return the Product or hand it over to a person authorised by the Seller without undue delay and no later than 14 calendar days from the date of withdrawal.

The deadline is met if the Product is dispatched before the expiry of that period.

8.6.3. The Consumer shall be liable for any diminished value of the Product resulting from handling the Product in a manner beyond what is necessary to establish its nature, characteristics and functioning.

8.7. Products – Digital Content or Digital Services

8.7.1. In the event of withdrawal from an agreement for the supply of a Product consisting of digital content or a digital service, from the date on which the Seller receives the consumer’s notice of withdrawal, the Seller shall not use any content, other than personal data, that was provided or created by the consumer while using the digital content or digital service supplied by the Seller, except where such content:

  1. is useful solely in connection with the digital content or digital service that was the subject of the agreement;
  2. relates exclusively to the consumer’s activity while using the digital content or digital service supplied by the Seller;
  3. has been combined by the Seller with other data and cannot be separated, or can only be separated with disproportionate effort; or
  4. has been generated jointly by the consumer and other consumers who may continue to use such content.

Except for the cases referred to in points (1)–(3) above, the Seller shall, at the consumer’s request, make available to the consumer any content other than personal data that was provided or created by the consumer while using the digital content or digital service supplied by the Seller.

Following withdrawal from the agreement, the Seller may prevent the consumer from further using the digital content or digital service, in particular by disabling the consumer’s access to the digital content or digital service or by blocking the user account, without prejudice to the consumer’s rights referred to in the preceding paragraph.

The consumer shall have the right to recover such digital content from the Seller free of charge, without hindrance from the Seller, within a reasonable time and in a commonly used machine-readable format.

8.7.2. Upon withdrawal from an agreement for the supply of digital content or a digital service, the consumer shall cease using the digital content or digital service and shall refrain from making it available to third parties.

8.8. Possible Costs Associated with the Consumer’s Withdrawal from the Agreement

8.8.1. In the case of Products consisting of movable goods (including movable goods with digital elements), if the consumer has chosen a method of delivery other than the least expensive standard delivery method available in the Online Store, the Seller shall not be obliged to reimburse the additional costs incurred by the consumer.

8.8.2. In the case of Products consisting of movable goods (including movable goods with digital elements), the consumer shall bear the direct costs of returning the Product. For Products which, due to their nature, cannot be returned by ordinary postal service (oversized shipments), the consumer may incur higher return costs, in accordance with the sample price list of one of the carriers available at:
https://www.dhl.com/content/dam/dhl/local/pl/dhl-parcel/documents/pdf/pl-parcel-cennik-standardowy.pdf.

8.8.3. In the case of a Product consisting of a service, the performance of which—at the consumer’s express request—began before the expiry of the withdrawal period, a consumer exercising the right of withdrawal after making such a request shall be obliged to pay for the services performed up to the time of withdrawal. The amount payable shall be calculated proportionately to the extent of the services provided, taking into account the price or remuneration agreed in the agreement. If the agreed price or remuneration is excessive, the calculation shall be based on the market value of the services provided.

8.9. Exceptions to the Right of Withdrawal

8.9.1. The right to withdraw from a distance contract shall not apply to agreements:

  1. for the provision of services for which the consumer is obliged to pay the price, where the Seller has fully performed the service with the consumer’s prior express consent, after informing the consumer before performance began that, once the service had been fully performed, the consumer would lose the right to withdraw from the agreement, and the consumer acknowledged this;
  2. where the price or remuneration depends on fluctuations in the financial market beyond the Seller’s control and which may occur before the expiry of the withdrawal period;
  3. where the subject matter of the agreement is a non-prefabricated Product (including movable goods with digital elements), manufactured according to the consumer’s specifications or clearly personalized;
  4. where the subject matter of the agreement is a Product (including movable goods with digital elements) that is liable to deteriorate rapidly or has a short shelf life;
  5. where the subject matter of the agreement is a Product (including movable goods with digital elements) supplied in sealed packaging which cannot be returned after opening due to health protection or hygiene reasons, if the packaging has been opened after delivery;
  6. where the subject matter of the agreement is a Product (including movable goods with digital elements) which, after delivery, becomes inseparably mixed with other items by its nature;
  7. where the subject matter of the agreement is alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement, delivery of which may occur only after 30 days, and whose value depends on market fluctuations beyond the Seller’s control;
  8. where the consumer expressly requested the Seller to visit the consumer for urgent repair or maintenance; if the Seller additionally provides services other than those expressly requested by the consumer, or supplies Products (including movable goods with digital elements) other than spare parts necessary for carrying out the repair or maintenance, the consumer has the right to withdraw with respect to those additional services or Products;
  9. where the subject matter of the agreement is sealed audio or video recordings or computer software, if the packaging has been opened after delivery;
  10. for the supply of newspapers, periodicals or magazines, except for subscription agreements;
  11. concluded by way of a public auction;
  12. for the provision of accommodation services (other than for residential purposes), transport of goods, car rental, catering services, or services related to leisure, entertainment, sporting or cultural events, if the agreement specifies the day or period of performance;
  13. for the supply of digital content not supplied on a tangible medium, for which the consumer is obliged to pay the price, where performance has begun with the consumer’s prior express consent after the consumer was informed that, upon commencement of performance, the consumer would lose the right of withdrawal, acknowledged this, and the Seller provided the confirmation referred to in Article 15(1) and (2) or Article 21(1) of the Polish Consumer Rights Act;
  14. for the provision of services for which the consumer is obliged to pay the price, where the consumer expressly requested the Seller to come to the consumer in order to carry out repairs and the service has already been fully performed with the consumer’s prior express consent.

8.10. The provisions of this Section 8 concerning consumers shall also apply to a Service Recipient or Customer who is a natural person concluding an agreement directly related to their business activity, where it follows from the content of that agreement that it is not of a professional nature for that person, in particular in view of the scope of their business activity disclosed in the Central Registration and Information on Business (CEIDG).

 

9. PROVISIONS APPLICABLE TO BUSINESS CUSTOMERS

9.1. This Section 9 of the Terms and Conditions, and all provisions contained herein, are addressed exclusively to and are therefore binding only upon Customers or Service Recipients who are neither consumers nor natural persons concluding agreements directly related to their business activity where such agreements are not of a professional nature for them.

9.2. The Seller shall have the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without stating any reason and shall not give rise to any claims by the Customer against the Seller.

9.3. The Seller’s statutory warranty liability (warranty for defects) and liability for lack of conformity of the Product with the Sales Agreement shall be excluded.

9.4. The Seller shall respond to complaints within 30 calendar days from the date of receipt.

9.5. The Seller may limit the available payment methods, including requiring full or partial prepayment, regardless of the payment method selected by the Customer or the conclusion of the Sales Agreement.

9.6. The Service Provider may terminate the agreement for the provision of Electronic Services with immediate effect and without stating any reason by sending an appropriate notice to the Service Recipient.

9.7. The liability of the Service Provider/Seller towards the Service Recipient/Customer, regardless of its legal basis, shall be limited—both with respect to a single claim and to all claims in total—to the amount of the price paid and delivery costs under the Sales Agreement, but not exceeding PLN 1,000. This monetary limitation shall apply to all claims made by the Service Recipient/Customer against the Service Provider/Seller, including claims arising where no Sales Agreement has been concluded or claims unrelated to the Sales Agreement. The Service Provider/Seller shall be liable only for typical damages that were foreseeable at the time of concluding the agreement and shall not be liable for lost profits. The Seller shall also not be liable for delays in shipment transportation.

9.8. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient shall be submitted to the court having jurisdiction over the registered office of the Seller/Service Provider.

 

10. PRODUCT REVIEWS

10.1. The Seller does not provide Customers with the possibility to submit or access reviews of Products or of the Online Store on the Online Store's website.

 

11. ILLEGAL CONTENT AND OTHER CONTENT THAT DOES NOT COMPLY WITH THE TERMS AND CONDITIONS

11.1. This section of the Terms and Conditions contains provisions resulting from the Digital Services Act (DSA) concerning the Online Store and the Service Provider. As a rule, the User is not required to provide any content while using the Online Store unless these Terms require specific information (e.g. data necessary to place an Order). The User may be able to add reviews or comments in the Online Store using the tools provided by the Service Provider. Whenever the User provides any content, they are obliged to comply with these Terms and Conditions.

11.2. CONTACT POINT – The Service Provider designates the following email address as its single point of contact: office@stej-truck.pl. This contact point enables direct communication between the Service Provider and the authorities of the Member States, the European Commission, and the European Board for Digital Services, while also allowing service recipients (including Users) to communicate directly, quickly, and conveniently with the Service Provider for the purposes of the Digital Services Act. The Service Provider indicates Polish and English as the languages for communication through this contact point.

11.3. Procedure for Reporting Illegal Content (Article 16 of the Digital Services Act)

11.3.1. Any individual or entity may report the presence of information considered to constitute Illegal Content by sending an email to office@stej-truck.pl.

11.3.2. The report should be sufficiently precise and adequately substantiated. To facilitate reporting, the Service Provider requests that reports include all of the following:

  1. a sufficiently reasoned explanation of why the reporting person or entity considers the information to constitute Illegal Content;
  2. a clear indication of the exact electronic location of the information, such as the precise URL or URLs, and, where applicable, additional information enabling the identification of the Illegal Content appropriate to the type of content and the specific service;
  3. the name and email address of the reporting person or entity, except where the report concerns information relating to offences referred to in Articles 3–7 of Directive 2011/93/EU; and
  4. a statement confirming the reporting person's or entity's good-faith belief that the information and allegations contained in the report are accurate and complete.

11.3.3. A report meeting the above requirements shall be considered sufficient to give the Service Provider actual knowledge or awareness for the purposes of Article 6 of the Digital Services Act, provided that it enables the Service Provider, acting diligently, to identify the illegal nature of the information or activity without requiring a detailed legal assessment.

11.3.4. Where the report includes the electronic contact details of the reporting person or entity, the Service Provider shall promptly acknowledge receipt of the report and, without undue delay, notify the reporting party of its decision regarding the reported information, including information about the available means of appeal.

11.3.5. The Service Provider shall process all reports received through the above mechanism and make decisions regarding the reported information in a timely, diligent, objective, and non-arbitrary manner. Where automated tools are used in the decision-making process, the Service Provider shall inform the reporting party accordingly.

11.4. Restrictions on Content Provided by Users

11.4.1. Users providing any content within the Online Store must comply with the following rules:

11.4.1.1. use the Online Store, including posting content (e.g. reviews or comments), in accordance with its intended purpose, these Terms and Conditions, applicable law, and accepted standards of conduct, while respecting personal rights, copyrights, and intellectual property rights of the Service Provider and third parties;

11.4.1.2. provide content that is truthful and not misleading;

11.4.1.3. refrain from providing unlawful content, including Illegal Content;

11.4.1.4. refrain from sending unsolicited commercial communications (spam) via the Online Store;

11.4.1.5. refrain from providing content that violates generally accepted rules of online etiquette, including vulgar or offensive content;

11.4.1.6. possess all necessary rights, licences, consents, and permissions required to provide such content, including copyrights, publication rights, image rights, or permissions concerning personal data of third parties where applicable;

11.4.1.7. use the Online Store in a manner that does not compromise the security of the Service Provider's ICT systems, the Online Store, or third parties.

11.4.2. The Service Provider reserves the right to moderate content provided by Users. Moderation is carried out in good faith and with due diligence, either on the Service Provider's own initiative or following a report, for the purpose of detecting, identifying, removing, or disabling access to Illegal Content or other content that violates these Terms and Conditions, or taking other measures required by applicable EU or national law, including the Digital Services Act.

11.4.3. Moderation may be performed manually or with the assistance of automated or semi-automated tools. Once unlawful or non-compliant content is identified, the Service Provider may remove it, disable access to it, restrict its visibility, or take any other action deemed appropriate (including contacting the User to clarify concerns or request modification of the content). Where the Service Provider has the User's contact details, it shall clearly inform the User of the decision, the reasons for it, and the available appeal procedures.

11.4.4. In exercising its rights and obligations under the Digital Services Act, the Service Provider shall act diligently, objectively, proportionately, and with due regard to the rights and legitimate interests of all parties concerned, including service recipients, taking into account the rights guaranteed by the Charter of Fundamental Rights of the European Union, including freedom of expression, freedom and pluralism of the media, and other fundamental rights and freedoms.

11.5. Complaints and Appeals

Any comments, complaints, claims, appeals, or objections concerning decisions, actions, or failures to act by the Service Provider based on a report or a decision made under these Terms and Conditions may be submitted in accordance with the complaint procedure described in Section 6 of these Terms and Conditions. This procedure is free of charge and allows complaints to be submitted electronically to the designated email address. The use of this procedure is without prejudice to the right of any person or entity to initiate court proceedings or exercise any other legal rights.

11.6. The Service Provider shall review all comments, complaints, appeals, or objections in a timely, objective, non-discriminatory, and non-arbitrary manner. Where a complaint provides sufficient grounds to conclude that:

  • the decision not to act upon a report was unjustified;
  • the information concerned is neither illegal nor contrary to these Terms and Conditions; or
  • the complainant's conduct did not justify the action taken,

the Service Provider shall, without undue delay, revoke or amend its decision regarding the removal of content, disabling access, restricting visibility, or any other measure taken.

11.7. Users and persons or entities who submitted reports concerning Illegal Content and who are recipients of decisions regarding Illegal Content or content violating these Terms and Conditions have the right to choose any out-of-court dispute settlement body certified by the Digital Services Coordinator of a Member State to resolve disputes relating to such decisions, including complaints that have not been resolved through the Service Provider's internal complaint-handling system.

 

12. FINAL PROVISIONS

12.1. Agreements concluded through the Online Store are concluded in the Polish language.

12.2. Amendments to the Terms and Conditions

12.2.1. The Service Provider reserves the right to amend these Terms and Conditions for important reasons, including:

  • changes in applicable law;
  • changes in payment methods or deadlines;
  • changes in delivery methods or deadlines;
  • compliance with legal or regulatory obligations;
  • changes to the scope or form of Electronic Services;
  • introduction of new Electronic Services; or
  • the need to address unforeseen and imminent threats relating to the protection of the Online Store, Electronic Services, or Users against fraud, malware, spam, data breaches, or other cybersecurity threats,

to the extent such changes affect the implementation of these Terms and Conditions.

12.2.2. Users shall be notified of proposed amendments at least 15 days before they become effective. This notice period may be waived where:

  1. the Service Provider is required by law or regulation to amend the Terms in a manner that makes the notice period impossible; or
  2. immediate amendments are necessary to counter unforeseen and imminent threats relating to fraud, malware, spam, data breaches, or cybersecurity.

In such cases, amendments shall take effect immediately unless a longer implementation period is possible or legally required.

12.2.3. In the case of continuous agreements (e.g. a User Account), the User may terminate the agreement before the expiry of the notice period. Such termination becomes effective 15 days after receipt of the notice. If the User does not terminate the agreement within that period, the amended Terms shall become binding. The User may also expressly accept the amendments at any time before the notice period expires. Amendments shall not affect rights acquired before they become effective and shall not affect Orders already placed or Sales Agreements already concluded or performed.

12.2.4. If an amendment introduces new charges or increases existing fees, the Consumer has the right to withdraw from the agreement.

12.3. Waste Electrical and Electronic Equipment (WEEE)

This section fulfils the information obligations imposed on distributors under the Polish Act of 11 September 2015 on Waste Electrical and Electronic Equipment.

12.3.1. Waste electrical and electronic equipment marked with the selective collection symbol must not be disposed of together with other waste. Holders of household WEEE are required to deliver it to an authorised collection point.

12.3.2. The Seller shall accept household WEEE free of charge at its points of sale, provided that the returned equipment is of the same type and served the same function as the equipment sold.

12.3.3. When delivering household electrical equipment, the Seller shall collect equivalent household WEEE free of charge at the place of delivery, provided it is of the same type and performs the same function. Customers wishing to return WEEE in this manner should indicate this in the Order comments or notify the Seller immediately after placing the Order by email to office@stej-truck.pl.

12.3.4. Customers may also return household WEEE with no external dimension exceeding 25 cm free of charge, without purchasing new equipment, at any retail store with a sales area of at least 400 m² dedicated to household electrical equipment.

12.3.5. The Seller may refuse to accept:

  1. WEEE contaminated to an extent that poses a risk to the health or safety of persons handling it; or
  2. incomplete WEEE or components whose collection is prohibited under Article 35(1) of the Polish Act on Waste Electrical and Electronic Equipment.

12.3.6. In such cases, Customers may deliver the WEEE to an authorised collection point or treatment facility.

12.3.7. Example collection points in Zielona Góra include:

  1. Zakład Gospodarki Komunalnej Sp. z o.o., ul. Zjednoczenia 110c, 65-120 Zielona Góra;
  2. KaMar – Skup Surowców Wtórnych Kamila Perlikiewicz, ul. Racula–Szparagowa 2, 66-004 Zielona Góra.

12.3.8. Information on collection points throughout Poland is available through the national BDO register.

12.4. Pursuant to the Polish Act of 24 April 2009 on Batteries and Accumulators, the Seller is obliged to accept used batteries and accumulators from Customers who are end users within the meaning of that Act.

12.5. Matters not regulated by these Terms and Conditions shall be governed by generally applicable provisions of Polish law, including in particular:

  • the Polish Civil Code;
  • the Act of 18 July 2002 on the Provision of Electronic Services;
  • the Polish Consumer Rights Act; and
  • any other applicable provisions of Polish law.

13. MODEL WITHDRAWAL FORM

(ANNEX NO. 2 TO THE POLISH CONSUMER RIGHTS ACT)

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

Addressee:
STEJ - TRUCK MAREK JAKUBOSZCZAK
ul. Słowackiego 9
66-120 Kargowa, Poland
stej-truck.pl
office@stej-truck.pl

  • I/We () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods () / contract for the supply of the following goods () / contract for work consisting in the manufacture of the following goods () / contract for the provision of the following service (*):

 

 

  • Date of conclusion of the contract () / date of receipt ():

 

  • Name of consumer(s):

 

  • Address of consumer(s):

 

 

  • Signature of consumer(s) (only if this form is submitted in paper form):

 

  • Date:

 

(*) Delete as appropriate.